Return Policy

Thank you for considering Vootto products for your air purifying needs. We value your experience with our products and are committed to providing you with high-quality solutions for clean and fresh air. If you have any questions or concerns about your purchase, please do not hesitate to contact us. We encourage you to connect with us first through our Contact Us page or by email at info@vootto.com, so that we can assist you with any issues or concerns you may have. Your satisfaction is our top priority, and we want to make sure that you have a positive experience with Vootto.

We understand that sometimes a return is necessary, and we want to make that process as smooth and easy as possible. Please see below for our full return policy for each of our products:

  1. Vootto Classic: If you are not satisfied with your Vootto Classic package, you may return it for a full refund within 30 days of purchase, as long as the package has not been opened. To initiate a return, please contact our customer service team at [insert contact information]. Once we receive the package, we will issue a refund to your original payment method. Please note that return shipping costs are the responsibility of the customer.

  2. Active Shield Filter: If you are not satisfied with your Active Shield Filter, you may return it for a full refund within 30 days of purchase, as long as the package has not been opened. If the package has been opened and exposed to the air, the filter cannot be returned. To initiate a return, please contact our customer service team at [insert contact information]. Once we receive the package, we will issue a refund to your original payment method. Please note that return shipping costs are the responsibility of the customer.

  3. Perfume Capsules: If you are not satisfied with your Perfume Capsules, you may return them for a full refund within 30 days of purchase, as long as the package has not been opened. If the package has been opened and exposed to the air, the capsules cannot be returned. To initiate a return, please contact our customer service team at [insert contact information]. Once we receive the package, we will issue a refund to your original payment method. Please note that return shipping costs are the responsibility of the customer.

Please note that all returned items must be in their original packaging and in unused condition. Refunds will be processed within 7 business days of receiving the returned item. If you have any questions or concerns about our return policy, please contact us at [insert contact information].

At Vootto, we are dedicated to providing you with a high-quality product that meets your air purifying needs. If you have any feedback or suggestions for how we can improve our products or services, we would love to hear from you. We are always striving to enhance our customers' experience and ensure their satisfaction. Thank you for choosing Vootto products, and we look forward to serving you.